Report a Conversation
If you experienced an issue during a recent interaction with our virtual assistant, you can use this form to share your concerns. This includes both live chat and phone-based conversations handled by Lia, our AI city assistant.
Before You Begin
This form is for reporting technical or service-related issues with Lia, the city's virtual assistant. It is not intended for reporting opinions about city staff, policy decisions, or unrelated experiences.
Reports submitted here will be reviewed by the software provider responsible for maintaining Lia.
Your conversation and responses may be analyzed to improve system performance.
Conversations may be used by the service provider to improve future interactions.
You will not receive a response or update unless additional information is needed.
If your concern is about a city decision, staff, or general service issue, please contact the city directly.